We’ll remotely monitor your network to keep your essential systems operating smoothly – by proactively identifying and resolving issues before they cause problems:
Fixed Price Support
Most customers take advantage of an LCS Support Contract, which provides them with a fast and efficient IT support service, for an unlimited number of issues.
Our Helpdesk is available Monday to Friday 9am-5.30pm to respond to any issues – over 98% of which are successfully dealt with remotely.
Our fixed price Support Contracts also allow you to budget for your IT expenditure, reducing the need for costly call outs.
No issue is too small or too large. We’re always only a call away…
Efficient and Friendly Helpdesk Service:
- Unlimited support calls for your supported equipment
- Priority support backed by our Service Level Agreement (SLA)
- Purchasing services – we offer our contracted customers the best in pricing and project costing
- Proactive monitoring and management of your servers, PCs, and networking infrastructure
- Monitoring and maintenance of anti-virus and security software
- Monitoring of Backups and Backup Software
- We take ownership of any issues – managing third parties and ensuring that issues are dealt with effectively
In addition, we provide onsite support – for those issues that require onsite visits, or for any upcoming projects you may have. We offer our contracted customers pre-purchased days at competitive rates.